Shipping policy

Thank you for shopping with Collect Marvel! We are committed to delivering your order quickly and safely. Please review the shipping details below before placing your order.

Shipping costs:

We offer free shipping on all orders. There are no hidden shipping fees added at checkout.

Order processing time:

Orders are typically processed within 1 business day after payment confirmation. Processing times may vary during peak or promotional periods, but we strive to ship your order promptly.

Delivery time for orders:

The estimated delivery time for shipping is 1 to 2 business days after order processing. Please note that delivery times may vary depending on your location and unforeseen circumstances, such as weather delays or carrier issues.

Order processing time: 1 business day (Monday to Friday)

Order transit time: 1 to 2 business days (Monday to Friday)

Order deadline: 5:00 PM (GMT) United Kingdom time

Total delivery time: All destinations within the United Kingdom: 1–2 business days after processing

Order tracking:

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your order through the carrier's website.

Lost or damaged items:

If your item arrives damaged, please contact us within 24 hours of delivery with photographic evidence. We will work with you to resolve the issue quickly. If your package is lost in transit, contact us as soon as possible. We will work with the carrier to locate your package or arrange an appropriate resolution.

Order cancellation:

We may cancel an order if the products have not yet been shipped.

Once an order is in transit, we will not accept cancellations. However, you may be able to return your product in accordance with our Return and Refund Policy.

Change of address:

If you entered your delivery address incorrectly or need to change it, you have 12 hours to request a change. Please contact us as soon as possible.

Contact us:

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at contact@collectmarvel.site.

Business Information

Company Name: Collect Marvel

Email: contact@collectmarvel.site

Phone: +44 1782 731205

Business Address: 11 Plantation Park, Newcastle, ST5 5NA, United Kingdom

Support: Monday–Saturday, 8:00 AM–5:00 PM